Refund policy

Return & Refund Policy

We accept return requests within 7 days of receiving your order.

To be eligible for a return, the item must be unused, unopened, in its original packaging, and in the same condition you received it. For hygiene and safety reasons, opened skincare, beauty, haircare, or personal-care products cannot be returned unless the item arrived damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the product and packaging. Once reviewed, we will arrange a replacement, return, or refund where applicable.

Cash on Delivery orders may be refunded by store credit, bank transfer, or another approved method after the return is received and inspected.

Shipping fees are non-refundable unless the issue was caused by our mistake.

To request a return, contact us through the Contact page or by email with your order number