FAQ

Frequently Asked Questions

How do I pay?

Cash on Delivery only. You pay in cash when your order arrives at your door — no online payment, no card needed. Order with total confidence: you only pay when you're holding your products.

Do you deliver across the UAE and GCC?

Yes. We deliver across all Emirates, typically in 2–5 business days. GCC delivery (KSA, Kuwait, Bahrain, Oman, Qatar) is available at checkout.

Are your products authentic and skin-safe?

Every product is sourced from verified suppliers and checked against its ingredient list. We prioritise clean, cruelty-free formulations and clearly list ingredients on every product page.

Will skincare survive the summer heat during delivery?

We ship in protective packaging and work with couriers with same-city dispatch to minimise heat exposure. If a product ever arrives damaged, we replace it free.

What is your return policy?

Unopened products can be returned within 14 days of delivery. Hygiene-sensitive items (opened skincare, used hair accessories) can't be returned, but anything faulty or damaged is replaced or refunded — no questions asked.

How do I track my order?

You'll receive a tracking link by SMS/email as soon as your order ships.

How can I reach you?

Through our contact page — we reply within 24 hours, 7 days a week.